Last updated: 18 February 2026
Business: Jullie-Ann Viljoen Fine Art (“we”, “us”, “our”)
Email: info@jullie-annviljoen.co.za
Phone: +27 84 695 1981
This policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, place an order, contact us, or subscribe to updates. This policy is aligned with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Depending on how you use our site, we may collect:
Contact details: name, email address, phone number, delivery address, billing address
Order details: items purchased, order history, delivery preferences, messages you send us
Account details: login details (stored securely), preferences
Payment details: we do not store full card details on our servers if payments are processed by a third-party payment provider; the provider may process card details on its systems
Technical details: IP address, browser type, device info, pages visited, referral source
Cookies: small files that help the site function and measure traffic (see section 7)
We use personal information to:
Process and deliver orders
Send order and delivery updates
Provide customer support and respond to enquiries
Manage your account (if you create one)
Improve website performance and customer experience
Send marketing emails only if you opt in (and you can opt out anytime)
Where POPIA requires consent (such as marketing), we will ask for it. In other cases, we process information because it is needed to perform a contract with you (such as fulfilling an order) or to meet legal and record-keeping duties.
We may share your information with:
Delivery partners/couriers to deliver your order
Payment processors to process payment
Website and store platform providers (hosting, ecommerce software)
Professional advisors (accounting, legal) where needed
Law enforcement/regulators if required by law
We do not sell your personal information.
We take reasonable steps to protect information against loss, misuse, unauthorised access, and disclosure. This includes secure systems, access controls, and trusted service providers.
We use cookies to:
Keep the site working (shopping cart, login sessions)
Measure traffic and site performance (analytics)
You can control cookies through your browser settings. Some site functions may not work if cookies are blocked.
We keep personal information only as long as needed for the purpose it was collected, including legal, tax, and accounting requirements.
Subject to POPIA and related laws, you may:
Ask what information we hold about you
Ask for corrections
Ask us to delete or stop processing certain information (where the law allows)
Opt out of direct marketing at any time
If we use service providers outside South Africa (for example, email or hosting providers), your information may be processed outside South Africa. We will use reputable providers and reasonable safeguards.
For privacy questions or requests, contact:
Email: info@jullie-annviljoen.co.za
Phone: +27 84 695 1981
